Be scam-savvy

Learn how to spot fraudulent activity and ways to
protect yourself from common scams.

Scammers and fraudsters are advancing in ways to steal your personal information
and access your banking details to make unauthorised transactions.


How to look out for scams:

Scammers can make messages appear legitimate and urgent.
• They can use fake email addresses and domains that look similar to official
organisations to convince you that they’re real (e.g. impersonating your bank,
courier, boss or IT department).
• Scammers are experts at faking urgent scenarios to rush you into responding.
Stop for a moment to think before parting with any money or information.

The message contains an unsecure website link or attachments.
• If you can’t confirm the sender, don’t click on any links or attachments sent
to your email or via text message. Verify the sender by contacting the
organisation on their official number.

The offers are just too good to be true.
• If the offer is too good to be true, it most likely is. Scams include the offers
such as expensive gifts, vouchers or unrealistic discounts to tempt you and
drive impulsivity (e.g. free trials, flash sale, or out-of-the-blue lottery win).



The bank will never…

Protect yourself and your loved ones from fraudulent activity.
Avoid scams by using the tips below to secure your banking
details and personal information.


Keep your banking activity secure

PIN & password safety
• Never share your PIN with anyone.
• Use a unique password for each of your
online accounts by including a combination
of characters and symbols or a phrase.

Card management
• Use a secure connection when entering
your card details for online payments.
• Never save your card or login details with
an auto-fill setting on any browser.

Stay vigilant
• Don’t feel pressured to comply with any
urgent requests, especially if it’s to provide
personal details or payments.
• Bank staff will never ask you for your online
password or PIN.

Get help & report
• If you suspect any fraudulent activity,
stop all communication immediately and
block the scammer from contacting you.
• Call your bank to report and request

Safeguarding your banking information is a top priority.
BRED Bank Vanuatu applies a number of security measures to
keep your finances and account information safe.


How BRED Bank Vanuatu protects you:

Two-factor authentication (2FA)
BRED Bank Vanuatu uses two steps of authentication with security questions,
images or phrases. This extra security layer ensures only authorised users
can access your internet banking and make transactions.

Notifications or text alerts
Enable notifications for your banking app or opt to use a digital security
code for online payments. BRED Bank Vanuatu will send this code via SMS.

BRED Bank Vanuatu prevents your sensitive data from being intercepted by
using end-to-end encryption. This can be identified in browsers with
<https://> and password-protected statements.

Firewalls are used to protect a bank’s server from cyberattacks. In online
banking, firewalls act as a barrier between your device and internet
connection to protect your data from unauthorised access.

Automatic time-outs
After your internet banking session remains idle for a few minutes, this
system will automatically log out from your account to prevent
unauthorised access.